From Our Workshop
To Your Doorstep
Every order begins at a workbench in Jaipur. A craftsman selects the wood, shapes it by hand, applies the finish, and only then does your piece begin its journey to you. This page explains every step between your order confirmation and your doorstep delivery.
No guesswork. No surprises. Just transparency about how handcrafted delivery works.
Flat-rate shipping
quoted with your order
3–5 days
standard production
All India
door-to-door delivery
Fully insured
every shipment
Why Handcrafted Shipping
Works Differently
We are not a warehouse dispatching stock. We are a workshop creating your product. Here is what that difference means for your delivery.
Handcrafted takes time — and that is the point
A factory produces a product in minutes. An artisan produces it in days. The time is not a delay — it is the process. Every piece is shaped, sanded, treated, and finished by one person who is responsible for its quality. When it leaves the workshop, it has passed through hands that have spent years learning their craft.
Twelve checkpoints before your package closes
Before any product enters its packaging, it passes a 12-point quality inspection — structural integrity, finish consistency, dimension accuracy, personalisation correctness, and surface quality. If a piece does not pass, it is reworked or remade. We would rather delay a shipment by one day than send you something that is 90% right.
Packaging designed to protect and impress
Wooden products are heavy, dense, and valuable. We use recycled kraft tissue wrap, custom-moulded foam inserts, and double-walled corrugated outer boxes rated for products twice the weight of what we ship. Gift-ready presentation is standard — your piece arrives in packaging worthy of what is inside.
Couriers chosen for reliability, not cheapest rate
We use Delhivery and Blue Dart for domestic shipping, and FedEx and DHL for international. These are not the cheapest options available to us. They are the ones with the tracking infrastructure, the handling standards, and the delivery reliability that a handcrafted product deserves. Every shipment is fully insured from workshop to doorstep.
Your Order's Journey
Step by Step
From the moment you click “Buy” to the moment your doorbell rings — every stage explained. No black boxes. No guesswork.
Immediate
Your order is received and a confirmation email is sent instantly. Every detail — product, size, personalisation text, delivery address — is logged and locked.
Check your inbox for order confirmation
Immediate
Your order is received and a confirmation email is sent instantly. Every detail — product, size, personalisation text, delivery address — is logged and locked.
Check your inbox for order confirmation
Within minutes
Payment is verified through our secure gateway. You receive a second confirmation once funds are cleared. This triggers the crafting queue entry.
A payment receipt is emailed to you
Within minutes
Payment is verified through our secure gateway. You receive a second confirmation once funds are cleared. This triggers the crafting queue entry.
A payment receipt is emailed to you
Day 1–2
Your piece enters the workshop. The assigned artisan selects the appropriate wood grade, cuts to dimension, shapes, and begins the finishing process. This is the heart of the journey.
Standard orders: 3–5 working days in workshop
Day 1–2
Your piece enters the workshop. The assigned artisan selects the appropriate wood grade, cuts to dimension, shapes, and begins the finishing process. This is the heart of the journey.
Standard orders: 3–5 working days in workshop
Day 2–3
For personalised orders, engraving, laser marking, or hand-painting is applied at this stage. A proof image is shared with you before finalisation — nothing proceeds without your approval.
Adds 2–4 days · Proof shared via WhatsApp / email
Day 2–3
For personalised orders, engraving, laser marking, or hand-painting is applied at this stage. A proof image is shared with you before finalisation — nothing proceeds without your approval.
Adds 2–4 days · Proof shared via WhatsApp / email
Day 3–5
Every finished piece passes a 12-point quality check: structural integrity, finish consistency, dimension accuracy, personalisation correctness, and surface quality. Pieces that do not pass are reworked.
12-point inspection — zero exceptions
Day 3–5
Every finished piece passes a 12-point quality check: structural integrity, finish consistency, dimension accuracy, personalisation correctness, and surface quality. Pieces that do not pass are reworked.
12-point inspection — zero exceptions
Day 4–5
Your piece is wrapped in recycled kraft tissue, secured in custom foam inserts, and placed in a double-walled corrugated box. Gift-ready presentation is standard — no extra charge.
Plastic-free · Gift-ready included
Day 4–5
Your piece is wrapped in recycled kraft tissue, secured in custom foam inserts, and placed in a double-walled corrugated box. Gift-ready presentation is standard — no extra charge.
Plastic-free · Gift-ready included
Day 5
A shipping label is generated with your chosen courier. Insurance is applied to the full product value. You receive your tracking number by email and SMS the moment the label is created.
Tracking number sent immediately
Day 5
A shipping label is generated with your chosen courier. Insurance is applied to the full product value. You receive your tracking number by email and SMS the moment the label is created.
Tracking number sent immediately
2–7 days depending on location
Your package is with Delhivery or Blue Dart (domestic) or FedEx / DHL (international). Live tracking is active from this point. Most domestic shipments arrive within 2–4 days for metro cities.
Metro: 2–4 days · Other cities: 4–7 days
2–7 days depending on location
Your package is with Delhivery or Blue Dart (domestic) or FedEx / DHL (international). Live tracking is active from this point. Most domestic shipments arrive within 2–4 days for metro cities.
Metro: 2–4 days · Other cities: 4–7 days
End of journey
Your handcrafted piece arrives at your doorstep. We ask that you inspect the outer packaging before signing. If anything looks damaged, photograph it and contact us within 48 hours — we will make it right.
Inspect before signing · Contact us within 48 hrs if damaged
End of journey
Your handcrafted piece arrives at your doorstep. We ask that you inspect the outer packaging before signing. If anything looks damaged, photograph it and contact us within 48 hours — we will make it right.
Inspect before signing · Contact us within 48 hrs if damaged
Workshop Processing
Time Explained
Processing time is the time your product spends in our workshop — being made. It is separate from shipping time, which begins the moment your package leaves us.
Standard Order
Products without personalisation. Your artisan selects the material, crafts the piece, and it passes our 12-point quality check before packaging.
- Wood selection and preparation
- Hand shaping and forming
- Surface finishing and sealing
- 12-point quality inspection
- Packaging and labelling
Dispatch within 5 working days of payment confirmation
Personalised Order
Orders with engraving, laser marking, or custom hand-painting. A proof is shared before personalisation begins — this approval step ensures zero mistakes.
- Everything in Standard
- Proof design and sharing
- Your approval (WhatsApp / email)
- Engraving / laser marking applied
- Final inspection with personalisation check
Clock starts after you approve the personalisation proof
Express Crafting Add-on
+25%Reduces workshop time by ~60%Available at checkout for standard and personalised orders. Not available during peak festival periods (Diwali, Rakhi, Christmas). Express crafting does not affect shipping speed — it reduces the workshop production time only.
Delivery Time
Estimates
These are transit times — from the day your package leaves our workshop. Add your processing time (3–5 days standard) for your total estimated delivery window.
Domestic Shipping — India
| Zone | Covers | Standard | Express (+₹199) | Courier |
|---|---|---|---|---|
Metro Cities | Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad | 2–4 days | 1–2 days | Blue Dart / Delhivery |
Tier-2 Cities | Jaipur, Surat, Lucknow, Kanpur, Nagpur, Indore, Patna, Bhopal | 3–5 days | 2–3 days | Delhivery |
Tier-3 & Small Towns | Serviceable PIN codes across India | 4–7 days | 3–5 days | Delhivery |
Remote / Hilly Areas | Himalayan regions, Northeast India, Andaman | 7–14 days | Not available | India Post / surface |
International Shipping
United States
12–16 days
FedEx International
United Kingdom
10–14 days
FedEx / DHL
Canada
14–18 days
FedEx International
Australia
14–18 days
DHL Express
UAE
7–10 days
FedEx / DHL
Singapore
8–12 days
DHL Express
Germany
10–14 days
DHL Express
Other Countries
15–21 days
FedEx / DHL
Please note: International transit times exclude customs clearance. Most shipments clear in 1–3 business days but this varies by country. All international shipments include full tracking and are insured to the declared value.
Shipping Charges
No Hidden Fees
What you see at checkout is what you pay. No fuel surcharges, no remote area penalties added after the fact, no surprises.
Domestic Shipping
Based on order value
Calculated
Shipping charges for domestic orders are calculated at checkout based on your order value and delivery location — shown clearly before you pay.
Express Shipping
Add-on for faster transit
+₹199
Express shipping upgrades your courier to a priority lane — reducing transit time to 1–3 days depending on location. Selected at checkout. Available for all PIN codes that Blue Dart services.
International Shipping
Based on country & weight
Calculated
International shipping charges are calculated at checkout based on destination country, package dimensions, and declared value. Customs duties and import taxes are not included and are the buyer's responsibility.
Optional & Included Extras
Express Crafting
+25%Speeds up workshop processing time. Select at checkout.
Workshop time only — does not affect shipping speed
Gift Packaging
FreePremium gift-ready presentation with kraft tissue and ribbon.
Included with every order by default
Shipping Insurance
IncludedAll shipments are insured from our workshop to your door.
No separate charge — included in shipping
Packaging & Protection
Four Layers Deep
A handcrafted wooden product is heavy, dense, and irreplaceable once personalised. Our packaging is engineered around that reality — not designed to be cheap.
Kraft Tissue Wrap
01Your product is first wrapped in recycled kraft tissue paper. The tissue is secured with a branded wax seal — the same seal we have used since 1981. This inner layer protects the finish and signals to the recipient that something special is inside.
Recycled · Unbleached · Biodegradable
Custom Foam Insert
02A custom-moulded foam insert, shaped to the product profile, holds the piece immobile during transit. The foam is cut for each product category — not generic off-the-shelf padding. Heavy wooden products do not move inside the box.
Product-specific moulding · No movement in transit
Double-Wall Corrugated Box
03Our outer boxes are double-walled corrugated board, rated for products twice the weight of what we ship. We use boxes with a minimum burst strength of 200 PSI. The box closes with tamper-evident security tape that shows if it has been opened.
Double-wall · 200 PSI rating · Tamper-evident tape
Gift-Ready Presentation
04Inside the box, a printed artisan card with your personalised message (if added) rests on top. The presentation is gift-ready as standard — your recipient does not need to know it came from an online shop. No invoice is included inside.
Artisan card included · Invoice sent by email only
Plastic-free
Zero plastic in every shipment
Insured
Full value, workshop to door
Gift-ready
No extra charge, always standard
Engineered
Tested for drops, stacking, and moisture
Personalised Orders
What Changes for You
Personalisation adds time — and adds meaning. Here is exactly how the process works and how it affects your delivery window.
Complete your order with the personalisation details — name, message, date, or design brief. The more specific you are, the better we can match your vision.
Within 24–48 hours of payment, our design team creates a digital mockup of how your personalisation will appear on the actual product. We show you font, size, placement, and scale.
The proof is shared via WhatsApp (preferred) or email. We include multiple layout options where relevant. Nothing proceeds without your green light.
Reply with approval — and crafting begins. If you want a change, tell us. We revise and re-share. Most approvals happen within one round; complex designs may take two.
Engraving, laser marking, or hand-painting is executed exactly as approved. The piece then goes through the standard quality inspection before packaging.
Delivery Impact at a Glance
Extra workshop time
+2–4 working days
Includes proof round and engraving time
Proof delivery
24–48 hours
After payment confirmation
Approval required
Before crafting starts
Clock pauses until you approve
Express crafting
+25% add-on
Reduces total time by ~60%
Approval is your responsibility
The production clock pauses while we wait for your proof approval. Approvals delayed by more than 5 days may require the order to be rescheduled in the workshop queue during peak periods.
No extra shipping charge
Personalised orders ship at the same rate as standard orders. The ₹99 / free shipping threshold applies identically.
International Shipping
8 Countries Served
We ship handcrafted Indian woodwork internationally via FedEx and DHL. Here is everything you need to know before placing an international order.
Countries We Ship To
Not seeing your country? Contact us — we may be able to arrange shipping on a case-by-case basis for other destinations.
HS Code Declaration
All international shipments are declared under HS Code 4420 (wooden articles for domestic/decorative use). This is the correct classification for our products. Customs authorities in most countries accept this without question.
Duties & Taxes — Buyer's Responsibility
Import duties, taxes, and customs clearance fees charged by your country's government are not included in our shipping charges. These vary by country, value threshold, and product type. We cannot predict or pre-pay them.
Declared Value
We declare the accurate purchase value on customs documentation — we do not under-declare or mark items as "gifts" to avoid duties. This protects both parties legally and ensures insurance validity.
Packaging for Long Haul
International packages get additional corner reinforcement and double-sealing for the longer transit. All international shipments are fully insured at declared value through FedEx or DHL.
HS Code
4420
Wooden decorative articles
Couriers
FedEx & DHL
Full tracking included
Duties
Buyer pays
Per destination country rules
Delays & Exceptions
How We Handle Them
Delays happen. We are honest about when and why they occur — and we take responsibility for communicating them clearly and resolving them fast.
Peak Seasons & Festivals
Diwali, Rakhi, Christmas, and New Year are our highest-demand periods. During these windows, processing times may extend by 2–3 additional working days. We notify customers proactively when ordering during a known peak period.
Order at least 2 weeks early during peak seasons
Weather & Natural Events
Extreme weather events — cyclones, floods, heavy snowfall — can disrupt courier operations in affected regions. When this happens, we proactively contact impacted orders. These situations are outside our control but within our communication responsibility.
Track your package actively — we will contact you if affected
Courier Operational Delays
Occasionally, courier partners experience high load, strikes, or routing disruptions unrelated to weather. In these cases, your tracking will show a delay. We monitor all active shipments and escalate delayed packages with the courier.
Contact us if your shipment has not moved for 48+ hours
Our Commitments When Things Go Wrong
We will tell you first
If we anticipate a delay before dispatch — whether due to workshop load or courier availability — we email and WhatsApp you before the dispatch date, not after.
We monitor every package
We track every active shipment internally. If something stalls for more than 48 hours without movement, we escalate with the courier on your behalf.
Insurance covers loss
All shipments are fully insured. If a package is lost or damaged in transit, we file the insurance claim and dispatch a replacement or issue a refund — no argument.
Delays do not void your rights
If your delivery is delayed beyond the agreed window, you retain the right to cancel for a full refund. We do not penalise customers for delays caused by forces outside your control.
Worried about your order?
Message us on WhatsApp with your order number. We will check the live courier status and update you within 30 minutes.
Returns Made
Human, Not Bureaucratic
We have a 30-day return policy for standard items. We've written it in plain English, not legal language — because you deserve to understand exactly where you stand.
Eligible for Return
- Unused item in original, undamaged condition
- Returned in original packaging within 30 days of delivery
- Non-personalised products only
- Manufacturing defects (any item, any time window)
- Wrong item received
- Item arrived damaged
Not Eligible for Return
- Personalised items (change-of-mind) — made for you, can't be resold
- Items showing signs of use, assembly, or modification
- Items returned without original packaging
- Damage caused by misuse, water exposure, or improper care
- Custom commissions placed specifically for you
How to Return an Item
Contact Us
Email hello@artisankart.shop or WhatsApp +91 73000 95984 with your order number and reason.
Free Pickup Arranged
For defective or wrong items, we arrange a free pickup from your address. For change-of-mind, a ₹99 reverse pickup fee applies.
Item Inspected
Once we receive and inspect the return, we verify the condition and the reason for return. You'll receive an email at each step.
Refund Processed
Refund initiated within 2 business days of inspection. UPI refunds: 24–48 hrs. Card/net banking: 5–7 days.
Damaged or Incorrect
Item? We Fix It.
All our shipments are fully insured. If your order arrives damaged, has the wrong item, or doesn't match your personalisation approval — it's our responsibility, not yours. Here's exactly what to do.
Document the damage
Take photos of the damaged item and packaging immediately — ideally during or just after unboxing. Close-ups help us file an insurance claim quickly.
Within 48 hours of delivery
Contact us
WhatsApp or email us your order number and the photos. Our team responds within 4 business hours and typically same-day.
We reply within 4 hours
We verify & act
We review your photos, file the insurance claim on your behalf, and confirm whether a replacement or full refund is the best resolution.
Same or next business day
Replacement or refund
Replacement dispatched within 5–7 business days. Refunds processed within 2 business days and credited in 5–10 days depending on your payment method.
5–10 days total
Shipping Questions
Answered Honestly
Real answers to the questions customers ask us most. No filler.
Need Help With
Your Shipment?
A real person reads every message. We do not have a ticket system — you talk to someone who knows your order.
+91 73000 95984
Replies within 30 minutes
Best for tracking queries, delivery concerns, and anything time-sensitive.
hello@artisankart.shop
Within 4–6 business hours
For detailed queries and claim documentation.
Phone
+91 73000 95984
Mon""Sat, 10 AM — 7 PM IST
For urgent delivery issues and time-critical order coordination.
Response Guarantee
WhatsApp: 30 minutes
No Ticket Systems
Real people, real answers
All Shipments Insured
Every order, always
Shipped With
The Same Care It Was Made
Every decision in our shipping process — the couriers we choose, the packaging we use, the insurance we include — reflects the same commitment that went into making your product. It is not logistics. It is the last step of craftsmanship.
Every shipment insured
From the moment your package leaves our workshop to the moment it reaches your door, it is fully insured. Loss or damage — we handle it, no argument from you required.
Handcrafted means handcared
Your product was made by one person. It is shipped with the same care it was created with. We do not treat your order as a parcel — we treat it as what it is: someone's work.
Transparency as a policy
If something goes wrong — a delay, a courier hiccup, a peak-season backlog — you hear from us first. We do not wait for you to chase us. That is how we have operated since 1981.
Couriers chosen, not cheapest
Blue Dart, Delhivery, FedEx, DHL. Not the cheapest. Not the default. These are chosen for reliability and tracking quality, because a handcrafted product deserves a courier that treats it accordingly.
Shipping Policy v1.0 · Effective 7 June 2026 · ArtisanKart, Jaipur · All shipments from India